REFUND & RETURN POLICY

At Jay Bhavani Fashion, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, please review our return and refund policy below.

1. Eligibility for Returns

Items must be returned within 7 days of delivery.
Products must be unused, unwashed, and in their original packaging with all tags attached.
Items such as innerwear, accessories, and customized products are non-returnable due to hygiene reasons.

2. Return Process

To initiate a return, contact us at support@jaybhavanifashion.com with your order details and reason for return.
After approval, you will receive instructions on how to ship the item back to us.
Customers are responsible for return shipping costs unless the item received is defective or incorrect.

3. Refund Policy

Once the returned item is received and inspected, a refund will be processed within 7-10 business days.
Refunds will be credited to the original payment method.
Shipping charges are non-refundable unless the return is due to our error.

4. Exchange Policy

We offer exchanges for size or color issues within 7 days of delivery.
Exchanges are subject to stock availability.
If the requested exchange item is unavailable, a refund will be issued.

5. Damaged or Incorrect Items

If you receive a damaged or incorrect product, notify us within 48 hours of delivery with photos of the item.
We will arrange a replacement or refund at no extra cost.

6. Cancellations

Orders can be canceled within 24 hours of placement.
Once shipped, orders cannot be canceled, and the return process must be followed.

7. Contact Us

For any return or refund-related queries, please contact:

Jay Bhavani Fashion
F-901, Varni Heights, Near Jay Ambe School, Sarthana Jagatnaka, Surat - 395006
Phone: 9099725509
Email: support@jaybhavanifashion.com